Buyers Guide

This buyer's guide was assembled to assist you in the purchase of your new heating and air conditioning system. Since this system purchase represents the largest expenditure you will make for a home appliance it is important that you understand as much as you can before you buy. In this guide we will cover areas important for you to understand prior to evaluating system proposals. In the last section, "Buyer Beware", we review many misleading and negligent practices that may cost you money and aggravation.



Selecting a Brand.


There are many manufacturers in the market that provide air conditioning and heating products to the consumer. Each brand offers different features, quality and warranties that affect the price of the system. Most brands have several models that differ in quality, efficiency and price. Manufacturers fall into categories that range from economy (low price, moderate quality) to premium (high price, high quality).

The following table is the opinion of Surgi's Heating and Air Conditioning of the various systems available in our market:

Highest Overall Quality:  Trane, Carrier, Lennox

Mid-Level Quality: York, Heil, Comfortmaker, Rheem, Bryant
Nordyne Products(Westinghouse, Maytag, Fridgidaire, Tappan)

Low-Level Quality:  Goodman Products (GMC, Janitrol, Goodman), Luxaire, Coleman, Armstrong
Nordyne Products(Philco, Gibson)

It is typical for a dealer to tell a prospective client that their lower qualitybrand is just as good as the more well-known brands.  They will also say that the components are all the same regardless of brand.  Most of these claims are false. 

Major manufacturers are more selective in recruiting and training dealers.  They have local technical support and are dedicated to 100% customer satisfaction.  This is not true with all brands.